theLINDERgroup :: 610-825-8939

…an excellent job organizing and delivering job specific training for our Customer Care group. Kristin delivered valuable information about building blocks for account management. Working with theLINDERgroup was a great experience. Her seminars add a professional boost of energy and insight.
Francie Rawlings
Fast Track

Real Time Sales Coaching - Bonus and Incentive Based

Tech Sector

Small Business

SalesSanityCheck

CRM Best Practices - Leading with Sales Methodology Training

Selling, Account Development, Account Management, Communications Training
Selling for Non-Profit Organizations

Services - Selling, Account Development, Account Management and Communications Training

Selling & Account Development

Managing the Potential Sale - Complex Opportunity 'Blueprint' to Shorten the Cycle
Account Management - Heading Off Failure
Common Mistakes in Selling Services and How to Fix Them
How to Expand the Traditionally 'Short' Project - Providing More Comprehensive Service
Keeping the Clients You Worked So Hard to Win - Customer Retention First Aid
Time to Sell - Have You Been Down in the Trenches so Long You Can't Look up for New Business?
Why Most People Leave Business on the Table at the Customer's Office - and Where to Find It
Trials and Pitfalls of Selling as a Consultant
Chase the Business You Can Win, and How to Know the Difference
Call center sales best practices

General Account Skills

Presentations That Make a Difference – Make it Mean Something for a Response & Commitment
Essentials of Good Proposal Writing – What Counts and What They’ll Really Read
Are You Pricing Your Services Right – How to Re-Think Offerings and Fees
Accountability – Creating a Proud Company Culture
Customer Service – New and Critical Skills for Customer Retention
Negotiations – Simple, Logical, Doable Steps That Work Every Time
Small Step Goal Setting – How It Can Change Business Overnight
First Aid for ‘Forgotten’ Communication Skills – Why We Shouldn’t Blow It Off (Voicemail, e-mail, phone, face-to-face both formal & informal)
“Customer Touch Point” Accountability Series - Lessons for Every Person Who Touches the Customer

Executive Management, Sales, Customer Service, Operations-Tech Support-Back Office

Gender Issues

A Woman's Biggest Handicap in Business - How It Holds Her Back and What She Can Do About It
The Best of Both Worlds - How Men Are Doing It Right, and What They Can Learn From Women

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